Refund policy
Returns & Replacements
Unopened items in their original packaging may be returned for a refund within 7 days of purchase.Â
If an item is defective, damaged, or lost in transit, we may offer a free replacement.
If you need to request a return or replacement, please send us an email at admin@chef-tijani.com.
Return Process & Refund Inspection
To initiate a return, customers must log in to their account and submit a return request.
Once the product has been returned, we will inspect the item after it arrives at our facility.
After the return has been received and approved, your refund will be processed back to your original method of payment.
Please note: A return courier/refund shipping fee will be deducted from your refund, which is typically $5–$8, depending on the courier charges.
Undeliverable Returns
You are responsible for monitoring your tracking information, so you know when orders will be delivered.
Orders that are automatically returned by the courier due to failure to collect, or an incorrect address, are not eligible for refund or replacement.
However, we may send a replacement at our discretion provided the cost of return shipping (both ways) is paid. You will be responsible for paying for your own shipping costs for your replacement item.Â
Cancellations & Refunds (If Applicable)
Customers may request cancellation by logging into their account and submitting a cancellation request before the order is shipped.
Refunds will be provided only if the order is canceled before we ship it. Once it is shipped, it is no longer eligible for cancellation and/or refund.
Once your cancellation request is received before the item is shipped, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@chef-tijani.com